IntroductionA synopsis of technology trends in outsourced contact centers, as well as an overview of current events in the contact center outsourcing sector.ScopeBusiness updates are presentations that update you on our market forecasts, competitive trends and changes in end-user needs.Please contact your account manager for details.HighlightsBusiness updates include: updates on end-user priorities and needs, analysis of changing competitive dynamics and market activity and insights into factors affecting ongoing market forecasts.Reasons to PurchaseTo find out more about the service or to subscribe, please contact your account manager or email techleads@datamonitor.com.For more details on this Research Stream please refer to the product brochure.