The rapid expansion of the role of new technologies and data communications around the world's retail financial services industries has created a scenario where only organisations which can compete using high technology methods stand any chance of surviving.
This revolution in technology is regarded by many as the most important single trend in the retail financial services industry today.The High-Tech Retail Financial Services Revolution is a new management report from Reuters Business Insight providing a comprehensive guide to the strategic implementation of high-technology systems in the retail financial services arena.
The report explores the story of the high-tech revolution and looks forward to identify the way new technologies will impact on financial service products into the new millennium.
By considering where an organisation can expect to win a competitive edge and demonstrating the importance of remotely delivered services in the competitive mix, the report delivers a practical base for all your future strategy formulation and business planning.The High-Tech Retail Financial Services Revolution addresses all the crucial issues including:
• Attitudes towards electronic banking systems - Extensive research shows customers are more and more likely to handle all, or most, of their banking and financial service arrangements via remote technologies.
• Customer attitudes towards visiting their branch and branch manager - The results of consumer surveys which provide proof of the trend towards the physical branch being increasingly unimportant to customers.
• The technological challenges and opportunities facing service providers - An in-depth analysis into customers, competitive, technological and financial pressures and how these can be overcome.
• How financial institutions interact with consumers in the virtual banking scenario - The customer interaction with an institution which prevails in high-tech financial services arena differs radically from that in a branch-based scenario.
This report provides details of how the new style of interaction is likely to develop in the future.