The nature of call centers is changing, with CRM being the hot topic in call centers and business today.
Already, we are seeing strong investment in technologies for loyalty and growth, but we are only at the start of the CRM revolution.Discover what technologies companies are buying and why, with this new report The Future of European Call Centers.The report discusses the technological, human and business issues which will shape the future of the call center industry, providing expert analaysis on sizes the country and vertical markets including the potential of the small call center, focusing on the implications that the development of the call center industry will have on your business.We have the answers for you:
• Will the call center be replaced or augmented by the Internet?
• How will CRM alter the balance between the enterprise and the call center?
• Will speech recognition make agents superfluous?
• Where are the profits to be made in call center technology?
• How will call centers develop across major European markets?