The call center outsourcing market is a fast, maturing industry that many people now regard as a commodity business, ‘The Call Center Outsourcing Market Outlook: Developing opportunities in a commodity market’ is a technology management report that will help outsourcing service providers to identify growth opportunities and develop strategies to successfully target them.
This report provides in-depth analysis of key market drivers and inhibitors and forecasts to 2008 by region and vertical industry.
The competitive landscape is examined in detail including the strengths of key vendors, and strategies for growth including new destinations, expanded service portfolios, evolving pricing models, offshore and near shore, and the emergence of the ‘quality sell’.