IntroductionThis report combines all the briefs from the targeting growth in developing markets theme for Quarter 1, 2006.
The market focus briefs provide an overview of drivers and trends across the developing contact center markets, while the strategy focus brief provides an overview of established and emerging offshore outsourcing markets.Scope*Provides an overview of the Asia Pacific contact center market and the main drivers and trends affecting the market.*Provides an overview of the Central and Eastern European contact center market and the main drivers and trends affecting this market.*Provides an overview of the Central and Latin American contact center market and describes how contact center vendors can succeed in this market.*Provides an overview of the established and emerging offshore outsourcing markets.HighlightsBy 2009 Asia Pacific will account for 20% of global agent population.By 2009 the CEE market will be worth $246.5 million to contact center technology vendors.The CALA market will be worth $418 million to technology vendors in 2009Reasons to Purchase*To understand the market opportunity in developing contact center markets.*To understand the market opportunity for contact center technology in the offshore and nearshore contact center markets.*To understand the technology trends that will be seen in these markets over the coming years.