IntroductionThe health care industry is currently a small market for offshore outsourcing.
However, with the industry coming to terms with cost rationalization, the opportunity to sell BPO services has never been greater.
This brief describes the pain points that the industry is suffering, and describes how outsourcers can exploit this unique opportunity.ScopeExamines existing western health care call center marketsProvides detailed SWOT analysis for offshore providersIdentifies key strategic recommendations to penetrate health care marketsHighlightsA current overview of the outsourced health care contact center market in North America and western EuropeA detailed discussion of agent wages in health care broken out by sub-verticalAn overview of agent roles and key competitors providing outsourced contact center services in health careReasons to PurchaseLearn how to sell health care contact center outsourcing to investorsIdentify key sub-vertical opportunities within health careDetermine the best path to market over the long term