IntroductionThe expansion in demand for products and services in Central and Latin America, combined with the increase in offshoring, will lead to the expansion of APs in the region.
The brief describes how contact center vendors can exploit this unique growth opportunity and the issues they will need to take heed of.ScopeExamines the current state of the Central and Latin American contact center marketIdentifies the growth opportunities in the market.Examines the issues the contact center vendors will need to take heed of when selling to this market.HighlightsThe robust growth of the contact center market in the region presents a great opportunity for vendors.The market will be worth $418 million to technology vendors in 2009.Reasons to PurchaseMaximize investment strategies by identifying the largest and fastest-growing call center markets in Central and Latin America.Learn where the opportunities are, both vertically and in terms of sizebands.