IntroductionSecurity is a fundamental requirement for banks as they fight a battle on all fronts against fraud, identity theft and account breaches.ScopeCovers retail banks in Western Europe and North America Areas covered include customer experience issues, internal security and the need for a cohesive security strategyHighlightsThe password burden is becoming a very real issue for many customers, particularly those that tend to favour direct channels.
Such customers tend to be online banking users who also typically be internet savvy and research and compare financial products online, and more likely to buy products from multiple providers thus compounding the problem.
Whatever solution they opt for, banks must be aware that even strong authentication is not enough to prevent all fraud.
Furthermore, banks will always need to have alternative authentication processes for the instances where customers are unable to use the standard method for whatever reason.
Banks need to ensure their systems are fully protected against going offline without pre-warning, as customers now expect to be able to access their accounts 24 hours a day, 7 days a week.Reasons to PurchaseGain visibility into the dynamics of the retail banking security market Gain market insight to assist in your strategic planning and go-to-market strategy