IntroductionThe outsourced outbound contact center services market has faced several daunting challenges over the past decade.
However, despite a once negative outlook, this segment now appears poised for a comeback and opportunities abound for contact center outsourcers looking to profit in niche areas.ScopeAn overview of key pain points being faced by companies looking to engage in outbound sales & marketing calls Market sizing related to global and regional uptake of sales & marketing outbound calls Differentiators that outsourcers can use when attempting to win outbound sales & marketing business from prospects An outline of niche areas in outbound calling in which outsourcers can find new revenue opportunitiesHighlightsDatamonitor expects that the sales & marketing outbound market will increase globally through the coming five years However, the pain points that outbound calling faces to this day are considerable Outsourcers have an excellent opportunity to leverage their cost management capacities and quality emphasis when looking to win outbound sales & marketing business across a number of different areasReasons to PurchaseLearn the pain points that outbound sales & marketing customers face on a daily basis Understand how the outbound sales & marketing outsourced segment will grow through the next five years Determine the best strategy of winning new outsourced sales & marketing business and what niche markets offer the best opportunity