IntroductionAn overview of the outsourced at-home agent phenomenon, looking at drivers, inhibitors and market sizeScopeTotal global market size for the outsourced at-home agent marketFactors encouraging investors to use outsourcers with home based agentsAdvantages for contact center outsourcers to use home-based agentsKey areas of concern around the use of home based agentsHighlightsMarket growth projections for outsourced home based agentsThe principal reasons why clients look for home agent based solutions, and what will continue to drive this investmentThe pros and cons of at-home agents from the perspective of clients and outsourcersReasons to PurchaseLearn about the explosive growth of outsourced home agents across global and regional patternsDevelop an understanding about how home agents can lead to lower costs and increased end-user satisfactionIdentify potential pain points with the home agent model and learn about how they can be overcome