IntroductionAs the value of speech shifts further up the value chain stack, speech applications will become the most important aspect of a speech solution.
Solution sales will be heavily dictated by the availability and functionality of certain speech applications.
Vendors will need to target resources by application and vertical in order to generate profitable revenue growth in the voice business market.ScopeSegmentation and growth of contact management speech applications.Primary drivers for investment in call routing applications.Discussion of NLU call routing and basic call routing speech applications.HighlightsIncreasing call volumes in contact centers.The size of speech implementations among installed base customers is growing.Best practices in natural language understanding (NLU) call routing design and deployment are improvingReasons to PurchaseUnderstand the market and key trends for contact management speech applications.Uncover the growing opportunity for NLU call routing speech applications in the enterprise.Compare market figures on basic call routing, auto-attendant, NLU call routing and VAD applications.