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IT Services


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Market Research Outsourcing

2006 U.S. Educational Support Services Industry Report
2006 U.S. Graphic Designs Services Industry Report
2006 Worldwide Educational Support Services Industry Report
2006 Worldwide Graphic Designs Services Industry Report
2007 Trends to Watch: Contact Center Outsourcing and Services
2007 U.S. Educational Support Services Industry Report
2007 U.S. Graphic Designs Services Industry Report
2007 Worldwide Educational Support Services Industry Report
2007 Worldwide Graphic Designs Services Industry Report
2008 U.S. Educational Support Services Industry Report
2008 U.S. Graphic Designs Services Industry Report
Accenture (outsourcing competitor analysis)
Accenture Ltd.: Company Profile
Accenture Ltd.: Competitive Intelligence
Accenture's activities in the telecoms sector
Alternative Hosted US Contact Center Providers
Annual Report on China's IT Services Market, 2004-2005
Annual Report on China's IT Services Market, 2004-2005
Application Service Provider (ASP) Hosting Services
BPO and sourcing trends in Insurance (Customer Focus)
BPO and sourcing trends in retail banking (Customer Focus)
BPO and sourcing trends in retail banking (Customer Focus)
BPO in European and North American Banking (Market Focus)
BPO market overview (Market Focus)
BPO: IT services vendor strategies
Bunzl plc - SWOT Analysis
Business Process Outsourcing
Business Process Outsourcing for Utilities
Business Trends: Contact Center Outsourcing and Services - Understanding your Outsourcing Customer (Customer Focus)
Business Trends: Manufacturing Technology - Understanding your customer (Customer Focus)
CALA: Beyond Mexico (Market Focus)
Central and Eastern Europe: Chasing New Opportunities (Market Focus)
Consumer broadband and IT support services
Contact Center Outsourcing and Services Quarterly Briefing Q4 2006
Contact Center Outsourcing and Services Quarterly Briefing, Q3 2006
Contact center outsourcing demand - trends to 2012 (Databook)
Contact Center Outsourcing Pricing (Interactive Model)
Contact Center Outsourcing Trends in Canada, India, Mexico and the Philippines (Databook)
Contact Center Technology for the Offshore Market (Strategy Focus)
Contact Centers in Morocco (Databook)
Contract Research Outsourcing
CSC (outsourcing competitor analysis)
Desktop Support and Management Services: global market forecast model (Interactive Model)
Directory of MNC's India Software Operations
Document Outsourcing
End user trends in financial services outsourcing (Customer Focus)
Engineering Services in the US
Enterprise Outsourcing: Trends in application services (Market Focus)
Equifax: Company Profile
Equifax: Competitive Intelligence
Established contact center outsourcing markets (Databook)
European BPO market directions
Facilities Management in France 2006
Facilities Management in Germany 2006
Facilities Management in Italy 2006
Facilities Management in Spain 2006
Facilities Management in the UK 2006
Facilities Management in Western Europe Top 5 2006
Finance & accounting BPO: global market forecast model (Interactive Model)
Financial Services Outsourcing - Targeting Key Insurance BPO Opportunities: NA and EMEA (Review Report)
France: the outsourcing competitor landscape
Global Data Processing & Outsourced Services
Global IT Consulting & Other Services
Global sourcing in European and North American FS
Global Telecom Consulting market
Growth Strategies in Outsourcing: High value IT outsourcing sectors and vertical markets
Growth Strategies in Outsourcing: High value IT outsourcing sectors and vertical markets
Hewitt Associates: Company Profile
Hewitt Associates: Competitive Intelligence
Horizontal BPO in European FS
Horizontal Contact Center Outsourcing Trends to 2012 (Review Report)
How to Profit in a Multifunctional Outsourcing Environment (Strategy Focus)
HP (outsourcing competitor analysis)
HR BPO: global market forecast model (Interactive Model)
Human Resource Outsourcing
Human Resource Outsourcing
India: Still King of Offshore? (Market Focus)
Indian offshore companies find favour with European telcos
Innovation sourcing strategies
IT Outsourcing
IT Outsourcing
ITES / BPO in India - Industry Report
Knowledge Process Outsourcing
KPO - The New Outsourcing Avenue for Indian BPO Market
KPO—The New Outsourcing Avenue for Indian BPO Market
Legal aspects of outsourcing contracts in the pharmaceutical industry: A practical guide
Managed Services - How Managed Services Can Help IT Departments Deliver Greater Value and Flexibility
Managed services and hosting 2006-2011: Rationalising network and content outsourcing
Manufacturing Technology Outsourcing (Review Report)
Mapping the market for BPO (Review Report)
Mapping the Market for Enterprise Applications Outsourcing (Review Report)
Mapping the Market for Enterprise Infrastructure Outsourcing (Review Report)
Market Focus: 2006 Life and Pensions Market Overview
Market Trends: business process outsourcing
Market Trends: project services and application-led outsourcing
Mature Vertical Markets - profiting from established contact center outsourcing investors (Strategy Focus)
Meeting the Technology Challenge of Shared Services in Government (Technology Focus)
Mexico: A solution for the US Hispanic market? (Market Focus)
Mobile Handset Outsourcing: Market analysis and forecasts 2006-2011
Network Outsourcing - Strategies and outlook
Non- voice BPO in Healthcare
Non-Voice BPO in Retail Sector - India
Non-Voice BPO in the Banking Sector - India
Non-Voice BPO in the Insurance Sector - India
North Africa: Profiting from emerging and existing markets (Market Focus)
North Africa: Profiting From Emerging And Existing Markets (Market Focus)
Offshore Outsourced Contact Center Pricing (Market Focus)
Onshore Contact Center Pricing (Market Focus)
Outsourced Customer Care: how best to meet shifting investor needs (Strategy Focus)
Outsourced software testing: halfway through the boom
Outsourcing
Outsourcing & IT Services in Financial Services Infrastructure outsourcing (Review Report)
Outsourcing & IT services in Financial Services Retail banking BPO (Review Report)
Outsourcing & IT Services in Financial Services Quarterly Briefing Q4 2006
Outsourcing and IT services in financial services model (Interactive Model)
Outsourcing and Shared Services in Government IT Management (Executive Presentation)
Outsourcing and Shared Services in Government IT Management (Review Report)
Outsourcing Call Centers to India and the Philippines
Outsourcing in German financial services
Outsourcing in insurance: perspective 2006
Outsourcing in Next Generation Games Development: Delivering cost and production efficiency
Outsourcing in the German insurance sector
Outsourcing of Fleet Management in Mature Markets
Outsourcing Practices of Major Technology MNCs in India
Payments and billing BPO: global market forecast model (Interactive Model)
Pharmaceutical Outsourcing Strategies: Market expansion, offshoring and strategic management in the CRO and CMO marketplace
Philippines: Balancing risk through diversification (Market Focus)
Policy Administration BPO in UK L&P
Policy Administration Systems in L&P (Technology Focus)
Profiting from Contact Center Outsourcing in Botswana
Profiting from established offshore contact center locations: India, Philippines, Canada, Mexico (Review Report)
Regional Variances in Vertical Outsourcing Investment (Market Focus)
Sales & Marketing - Is there a future for outsourced outbound calling? (Market Focus)
Selling Canada as a nearshore option
Selling Contact Center Technology in Asia Pacific (Market Focus)
Selling Contact Center Technology in Central and Eastern Europe (Market Focus)
Selling Contact Center Technology to the Financial Services Sector (Market Focus)
Shared Services and Outsourcing in European Government (Databook)
Shared Services and Outsourcing in United States Government (Databook)
Shared Services and Outsourcing in US and European Government (Intreractive Model)
Strategic application outsourcing: Zurich FS
Suez SA: Company Profile
Suez SA: Competitive Intelligence
Supply Management BPO: global market forecast model (Interactive Model)
Targeting Growth in Developing Markets: APAC, CEE, CALA, MEA (Review Report)
Targeting Growth in Developing Outsourcing Markets (Review Report)
Targeting Growth in Mature Markets: USA and Western Europe (Review Report)
Tax in European financial services outsourcing
Technology spending plans in UK local government
The BPO Market Outlook: Changing competitive dynamics, key players and best practices
The Future of Contact Center Outsourcing in India and the Philippines
The Future of Outsourcing
The Future of Vertical Investment in Contact Center Outsourcing (Review Report)
The Offshore and Nearshore Outsourcing Outlook: Key locations, outsourcing models and the leading players
The top application priorities in 2006 (Customer Focus)
The top BPO priorities in 2006 (Customer Focus)
The World Contract Research and Manufacturing Market, 2006-2011 (Trends in Outsourcing)
Theme 2: Outsourced contact center functions predicting an uncertain future (Executive presentation)
Trends in Vertical Contact Center Outsourcing Investment to 2012 (Databook)
TSPIC Corporation: 2006 Contract Manufacturing Profile
UK Market For Integrated Facilities Management
UK Recruitment Agencies (Permanent)
UK Recruitment Agencies (Temporary & Contract)
Understanding Shared Services Opportunities in Government (Strategy Focus)
Vertical analysis - How much is the US losing to offshore (Strategy brief)
Vertical-specific BPO: global market forecast model (Interactive Model)
Winning R&D Productivity Strategies: Exploiting innovation, licensing and outsourcing opportunities
Xansa (outsourcing competitor analysis)
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