IntroductionAn analysis of the onshore outsourced pricing and cost landscapeScope*Onshore contact center locations by price*Agent wages across onshore outsourcing locations*Agent benefits across onshore locations*Property and technology/telephony costs across onshore outsourcing locationsHighlightsContact center outsourcing price comparison across onshore locationsAgent costs broken out by wages, benefits, facilities and networkingTrends in outsourcing costs across onshore locationsReasons to Purchase*Learn about pricing across the contact center outsourcing spectrum*Understand what components make up agent costs in key onshore outsourcing locations*Develop an understanding about potential cost shifts in major onshore outsourcing locations