IntroductionAn analysis of the evolution of the American contact center industry, including market developments and sizing.Scope*Offshore contact center locations by price*Agent wages across offshore outsourcing locations*Agent benefits across offshore locations*Property and technology/telephony costs across offshore outsourcing locationsHighlightsContact center outsourcing price comparison across emerging and established offshore locationsAgent costs broken out by wages, benefits, facilities and networkingTrends in outsourcing costs across regionsReasons to Purchase*Learn about pricing across the contact center outsourcing spectrum*Understand what components make up agent costs in key outsourcing locations*Develop an understanding about potential cost shifts in major offshore outsourcing locations