North Africa: Profiting From Emerging And Existing Markets (Market Focus)

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North Africa: Profiting From Emerging And Existing Markets (Market Focus)
Market Report, May 2006, 1516 €

Description

Introduction The brief analyzes the current state of the North Africa's outsourcing industry.
The key business strategies for profiting in this market are outlined as well as challenges facing the industry.Scope of this report Comprehensive forecast for domestic and offshore outsourced agent positions in North Africa through 2010.
An overview of the factors that could limit the outsourcing to this market over the long term.
Actionable strategic recommendations for outsourcers on how to profit from this market over the long term.
Research and analysis highlights Contact center outsourcing in North Africa will grow fuelled by offshore demand.The growth in the North Africa's domestic outsourced market will be limited by the low standards of living in the region and the small number of subscribers to the fixed line and mobile networks.The main challenges facing the North Africa's outsourcing include regional saturation, perceived political instability and security risks, corruption and slow liberalization.Key reasons to read this report Learn about the current size of the North Africa's outsourced contact center market.
Comprehend the challenges facing North Africa's contact center outsourcing.
Identify new strategies for competing in the North Africa's outsourced marketplace.

Sommaire

DATAMONITOR VIEW
CATALYST
SUMMARY
METHODOLOGY

ANALYSIS
Contact center outsourcing in North Africa is fuelled by offshore demand

The growth of North Africa's domestic outsourced industry will be limited
North Africa's offshore outsourced industry will grow quite rapidly

North Africa has elements that attract Western customer care investors

North Africa possesses a favorable business environment
North Africa has an ample pool of inexpensive labor
Geographic and cultural proximity
Cheaper office rental costs

There are still certain risks of which investors should be aware

There is a high risk that the market will reach its saturation point in a medium-to-long term
Perceived political instability and security risks are still a factor
Corruption and transparency also need to be resolved in North Africa
Does a lack of multichannel capability in North Africa mean limited opportunity?
Commercial sophistication variance can cause confusion for western investors
Poor infrastructure and slow liberalization

ACTIONS
Step one: assess each country in North Africa in terms of its linguistic skills and abilities to handle western customer needs
Step two: concentrate investment on voice-based customer care
Step three: examine the possibility of servicing the local markets

APPENDIX
Further reading
Ask the analyst

List of Tables
Table 1: North Africa's domestic outsourced APs (000s), 2005-2010
Table 2: North Africa's offshore outsourced APs (000s), 2005-2010
Table 3: Demand for North Africa's outsourced offshore APs, 2005-2010
Table 4: North Africa's labor market (2005 est.)
Table 6: Corruption perception index, 2005
Table 5: North Africa's information and communication technology penetration (2004 est.)
Table 7: North Africa's outsourced APs (000s), 2005-2010

List of Figures
Figure 1: North Africa's outsourced APs (000s), 2005-2010
Figure 2: North Africa's offshore outsourced APs (000s), 2005-2010
Figure 3: Unloaded agent wages, 2005
Figure 4: Annual office rental costs, € per m2