Nearly ten years after the onset of liberalization, the Nordic power markets are still highly volatile.
Supplier choice is still based almost exclusively on price, and end-users exhibit almost no sign of loyalty towards their power supplier.
This has created a region where market shares are continually changing hands and suppliers are not in a position to be passive.
The Nordic electricity markets are extremely dynamic and suppliers have to continuously revise and update their products and service offerings.
The Nordic Power Markets provides an insight into the views of both customers and suppliers.
The report’s comprehensive coverage will help you to better exploit the region’s power markets and build customer loyalty.
Covering Denmark, Finland, Norway and Sweden, the report assesses, by country: · generation· transmission · import/export· infrastructure developments · regulation · demand · competition and customer switching · Nordic utilities’ strategies for competition · customer opinions · forecasts for customer switching.
The Nordic Power Markets assesses the region’s power markets ten years after the onset of deregulation.
Based on our exclusive end-user survey and interviews with key decision makers, the report provides: · an in-depth examination of customer requirements identifying areas of satisfaction and dissatisfaction · discussion of how suppliers acquire and retain customers · supplier views on customer services they offer and what they believe to be important to end-users · an assessment of customer satisfaction levels an understanding of the largest power users’ service requirements and attitudes towards switching supplier