The rise of IT infrastructure, from back office support system to the source of business’ sustainable competitive advantage, has brought management services to the forefront of successful service provider offerings.
This evolution produced a ripple effect across broad ranges of the managed services market–establishing new Management services provider markets, creating changes in managed services purchasing patterns, and allowing new service providers to enter the markets.
IDC forecasts the MSP market to increase to more than $1 billion by 2005, from the $172 million earned in 2000 representing a combined annual growth rate (CAGR) of 44% over the five-year period.
This report aims to provide an insight into this emerging MSP market and discusses future implications for the industry.