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Integrating The Contact Center And The Enterprise (Strategy Focus)
Market Briefing, May 2007, 1516  €


Description

IntroductionSelling virtualized customer contact solutions is a complex process which requires a blend of partnerships, consulting and careful targeting of potential customers.
Datamonitor highlights the importance of four key strategies enabling successful sale and deployment of virtualization solutions.ScopeVirtualization solutions are relatively new and require a specialized approach to selling and deployment.
This brief highlights four areas which will direct impact the success of vendors in this market.
Sales, partnering, planning & new market entrants.
Project discovery and planning is discussed to help identify the quick wins with virtualization solutions.HighlightsAs a relatively new technology solution area, virtualization strategies are only just being forged.
Datamonitor's brief explores sales, planning, deployment and partnership challenges and opportunities which should help form these plans.Reasons to PurchaseUnderstand the unique challenges associated with selling virtualization and how they can be overcome.
Explore the benefits of new types of partnership in the broader enterprise.
This brief is essential reading for not only vendors of virtualization, but also enterprise application, middleware vendors and professional services.


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Integrating The Contact Center And The Enterprise (Strategy Focus)
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