IntroductionA discussion of India's evolution as an offshore contact center location and an analysis of its potential going forward.Scope*India's evolution as a contact center outsourcing location of choice;*Key competitive issues facing outsourcers located in India;*The direction of the Indian contact center industry from the standpoint of demand and vertical markets.HighlightsIndia's contact center outsourcing sector continues to grow, but is slowing notably through 2010;Indian contact center investors are looking at the numerous on-the-ground challenges including attrition, and weighing them against other locations;India's agent-related costs continue to grow, which could act as a dis-incentive for future expansion by western companies looking for offshore customer care.Reasons to Purchase*Understand why India's outsourcing market continues to grow;*Identify new market opportunities in terms of vertical markets;*Understand the growth opportunities in the Indian domestic market.