IntroductionThis brief will provide outsourcers with strategies to develop an optimal mix of horizontal functions so as to act as a one-stop shop for prospects.ScopeA discussion on the dynamics of each outsourced horizontal contact center function An analysis of the geographic market opportunities currently available to contact center outsourcers An overview of vertical requirements pertaining to outsourced contact center functions A discussion of key internal operational considerations vendors need to take into account when determining their optimal mix of horizontal servicesHighlightsContact center outsourcing vendors need to identify what services they wish to provide by analyzing all vertical and geographic opportunities available Vendors also need to consider the dynamics of customer service, marketing & sales, technical support and B2E as each is unique and carry their own set of challenges An internal analysis is also required to determine what the vendor is able to accommodate in terms of horizontal services now and in the futureReasons to PurchaseLearn about the dynamics of each horizontal outsourced contact center function Understand the internal considerations vendors should analyze when determining their abilities to provide outsourced contact center functions Identify geographic and vertical opportunities for outsourced contact center functions when determining an optimal horizontal mix