IntroductionA model of the global contact center market covering in-house and outsourced agent positions and technology spending data.
Data is provided for 60 countries across 12 vertical markets and 4 size-bands.Reasons to PurchaseMarket sizing for 60 countries, 10 vertical markets and 5 size-bandsTechnologies covered include: ACD, IP ACD, CTI, Outbound, Workforce Management, Quality Monitoring, and Contact Center ServicesAll data segmented by country, size-band and vertical market