IntroductionThis report combines two briefs from the targeting key insurance BPO opportunities markets theme for Quarter 2, 2006.
The market focus brief provide an overview of North American and European insurance markets, while the customer focus brief provides end user insight in terms of take-up, planned business process outsourcing and insurers’ attitudes to BPO and offshore sourcing.Report HighlightsOverall outsourcing budget growth is slowing, but BPO continues to grow.Healthcare policy admin and claims dominate BPO market, but remains a US opportunity; while L&P policy admin BPO continues rapid growth, but lacks take-up outside UK and US.ScopeThe analysis is based on interviews with over 100 insurers from the Americas, Asia Pacific and EMEA.
The research was completed in Q2 of 2006.Reasons to PurchaseImprove understanding of the insurance BPO market.Understand the effect that outsourcing/offshoring is having on the insurance market.Understand insurance sourcing strategies.ScopeThe data in the market focus section is based on a European and a North American insurance technology survey, each of 100 interviews.Report HighlightsNearly half of insurers currently use at least one BPO service, where claims and policy administration BPO will be among the fastest growing BPO areas.