IntroductionContact center outsourcers are now faced with a multitude of new prospects from late-adopting verticals.
This brief provides the insight needed to help outsourcers learn what new industrial clients are emerging and how best to service their unique and diverse needs.ScopeA discussion of the market size for emerging verticals investing in contact center outsourcing An overview of the proportionate split among emerging verticals and their individual rates of adoption of contact center outsourcing The key business pain points facing emerging verticals looking at investing in contact center outsourcing Strategies outsourcing vendors can follow to win business from emerging verticalsHighlightsEmerging verticals are expected to continue their rapid adoption of contact center outsourcing services through 2012 The largest individual markets will be travel & hospitality, utilities and the public sector Success in each of these verticals will be dependent on tailoring specific strategies for individual verticalsReasons to PurchaseLearn about the potential growth of emerging verticals in the space of contact center outsourcing Understand the main pain points being felt by emerging verticals Develop a knowledge of the best way for vendors to take advantage of these pain points when looking to emerging markets for revenue