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Contact center outsourcing demand - trends to 2012 (Databook)
Market Report, October 2007, 1036  €


Description

IntroductionA statistical overview of technology deployments in outsourced contact centersScopeAn overview of offshore markets serving North AmericaAn overview of offshore markets serving Western EuropeAn overview of offshore markets serving Australia / New ZealandHighlightsStatistical overviews of trends in offshore demand for outsourced agent positions from major western marketsReasons to PurchaseLearn about the main offshore locations in which western contact center outsourcers source laborDetermine rates of growth in emerging and mature offshore marketsUnderstand new market opportunities offshore

Sommaire
 
TABLE OF CONTENTS
Overview 1
Catalyst 1
Summary 1
analysis 5
Introduction 5
Canadian contact center outsourcing offshore demand trends, 2006 – 2012 5
US contact center outsourcing offshore demand trends, 2006 - 2012 7
French contact center outsourcing offshore demand trends, 2006 – 2012 9
German contact center outsourcing offshore demand trends, 2006 – 2012 11
Italian contact center outsourcing offshore demand trends, 2006 – 2012 13
Dutch contact center outsourcing offshore demand trends, 2006 – 2012 15
Scandinavian contact center outsourcing offshore demand trends, 2006 – 2012 17
Spanish contact center outsourcing offshore demand trends, 2006 – 2012 19
UK contact center outsourcing offshore demand trends, 2006 – 2012 21
Australia / New Zealand contact center outsourcing offshore demand trends, 2006 – 2012 23
APPENDIX 25
Methodology 25
Ask the analyst 25
Datamonitor consulting 25
Disclaimer 25


TABLE OF FIGURES
Figure 1: Canadian offshore outsourced contact center demand by location, 2006 - 2012 5
Figure 2: US offshore outsourced contact center demand by location, 2006 - 2012 7
Figure 3: French offshore outsourced contact center demand by location, 2006 - 2012 9
Figure 4: German offshore outsourced contact center demand by location, 2006 - 2012 11
Figure 5: Italian offshore outsourced contact center demand by location, 2006 - 2012 13
Figure 6: Dutch offshore outsourced contact center demand by location, 2006 - 2012 15
Figure 7: Scandinavian offshore outsourced contact center demand by location, 2006 - 2012 17
Figure 8: Spanish offshore outsourced contact center demand by location, 2006 - 2012 19
Figure 9: UK offshore outsourced contact center demand by location, 2006 - 2012 21
Figure 10: Australia / New Zealand offshore outsourced contact center demand by location, 2006 - 2012 23


TABLE OF TABLES
Table 1: Canadian offshore outsourced contact center demand by location, 2006 - 2012 6
Table 2: US offshore outsourced contact center demand by location, 2006 - 2012 8
Table 3: French offshore outsourced contact center demand by location, 2006 - 2012 10
Table 4: German offshore outsourced contact center demand by location, 2006 - 2012 12
Table 5: Italian offshore outsourced contact center demand by location, 2006 - 2012 14
Table 6: Dutch offshore outsourced contact center demand by location, 2006 - 2012 16
Table 7: Scandinavian offshore outsourced contact center demand by location, 2006 - 2012 18
Table 8: Spanish offshore outsourced contact center demand by location, 2006 - 2012 20
Table 9: UK offshore outsourced contact center demand by location, 2006 - 2012 22
Table 10: Australia / New Zealand offshore outsourced contact center demand by location, 2006 - 2012 24

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