IntroductionThis model will allow users to slice and dice global, regional and national market data related to contact center outsourcing.
Key parameters include revenues, agent positions, total contact centers, demand by offshore location and vertical adoption.ScopeHighlightsReasons to PurchaseContact center outsourcing market sizing for 34 countries, 10 vertical markets and 4 horizontal functions Total number of outsourced contact centers across 34 geographies Contact center outsourcing revenues split across countries