Contact Center Markets and Technologies Global Model

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Contact Center Markets and Technologies Global Model
Database, July 2005, 20000 €

Description

IntroductionMODEL of Call Center Markets &TechnologiesReasons to PurchaseMarket sizing for 60 countries, 12 vertical markets and 4 size-bands.Technologies covered include: ACD, IP ACD, CTI, Outbound, Workforce Management, Quality Monitoring, eLearning and Agent AnalyticsAll data segmented by country, size-band and vertical market