IntroductionThis brief analyzes the current state of the Central and Eastern European outsourcing industry.
The key business strategies for profiting in this market are outlined as well as challenges facing the industry.ScopeComprehensive forecast for domestic and offshore outsourced agent positions in Central and Eastern Europe through 2010.An overview of the factors that could limit the outsourcing to this market over the long term.Actionable strategic recommendations for outsourcers on how to profit from this market over the long term.HighlightsCentral and Eastern European domestic and offshore outsourcing market is expected to grow through 2010.The main challenges facing CEE's outsourcing is the competition from lower-cost destinations, tightening labour market and shrinking subsidies in many of the EU accession countries.Reasons to PurchaseLearn about the current size of the Central and Eastern European outsourced contact center market.Comprehend the challenges facing CEE's contact center outsourcing.Identify new strategies for competing in the CEE's outsourced marketplace.