IntroductionThis brief analyzes CALA in the context of domestic and offshore outsourcing investment.Scope*The overall state of CALAs outsourcing market with regard to demand, supply and growth;*An analysis of Brazil's capacity for domestic and offshore contact center outsourcing;*An overview of offshoring capabilities in Chile and Argentina;HighlightsMarket size statistics from the three major contact center outsourcing markets in CALA;Growth rates associated with contact center outsourcing and offshoring in CALA;Demand statistics indicating from where outsourcing demand will originate from offshore.Reasons to Purchase*Learn how the CALA contact center industry will grow though 2010;*Understand the evolution of contact center outsourcing in CALA from the perspective of offshore and domestic demand;*Learn about language and commercial trends in each of these market, and how they can affect demand over the coming years.