IntroductionEnd-user feedback from outsourcing customers on topical issues facing their investment decisions.
Outsourcing decision-makers from a wide vertical and geographic mix.Scope*200 interviews with outsourcing investors from North America, Western Europe and Australia / New Zealand*Respondents from across vertical markets, including financial services, telcos, manufacturing, retail, government and others*Provides an overview of the current outsourcing investor market base, including demographic data from Datamonitor's Business Trends primary research*Introduces technology adoption trends of outsourcing investorsHighlightsOutsourcing investors are putting more priority on quality and location stability, while still placing a premium on priceOutsourcing investors are also looking toward multichannel deployments, as opposed to simply voice-based operationsDrivers and inhibitors by traditional and emerging offshore locationsReasons to Purchase*Effectively map IT solutions to address outsourcing business pain points*Gain firsthand insight on investment priorities and location outlooks for 2006*Target outsourcing investors more effectively