The "Business Process Outsourcing” report guides you through the German BPO market and identifies the opportunities available to you.
It aims at providing the market participants with an analysis of the German Core BPO and BPS market.
Core BPO means the take-over of responsibility for an entire or for parts of a business process, including, besides the concerned infrastructure and applications, also specialized administrators.
Business Process Services such as payroll processing, in contrast, are generally more IT-related, the responsibility rests widely with the customer.
Each segment will be analyzed both in terms of quantity (size of the market, growth rates, rankings), and quality (tendencies, factors of growth, factors of success, users’ conduct).