IntroductionThe insurance sector remains the most open financial services sectors to outsourcing at the business process level.
The sector’s use of outsourcing and business process outsourcing (BPO) in particular continues to expand with health insurance and life insurance process outsourcing generating the greatest vendor opportunity.ScopeThe market brief covers the North American and European insurance marketsThe primary focus of the brief is business process outsourcing in the life and health insurance lines of businessThe brief is backed up by extensive primary research in the insurance industry with 200 insurers interviewed across North America and EuropeReport HighlightsOverall outsourcing budget growth is slowing, but BPO continues to grow.Healthcare policy admin and claims dominate BPO market, but remains a US opportunity.L&P policy admin BPO continues rapid growth, but lacks take-up outside UK and US.Reasons to PurchaseBenefit from large scale primary research in the North American and European insurance industries by understanding you target marketProfit from better understanding where insurers are planning to increase their spendingUnderstand insurance sector outsourcing BPO attitudes and position to address industry concerns