IntroductionTake-up and interest in BPO services continue to rise in retail banking as banks look for technology-led transformation and operational efficiency.
This theme looks at outsourcing of bank specific processes as well as the key horizontal BPO areas, highlighting strategic development direction of individual market segments providing end-user insight and market forecasts to 2008.ScopeIn-depth interviews and discussions with FSIs and vendors conducted via structured questionnaires Interviews with 100 retails banks as sourced in 'BPO and sourcing trends in retail banking' - DMTC1316 The report provides global datasets, but focuses primarily on European and North American marketsHighlightsDespite robust growth predicted in the banking BPO, Datamonitor's end-user research reveals that the banks currently outsourcing a business process remain the most likely to outsource further such processes and that the market growth going forward will predominantly be generated in this part of the market.
The overall banking BPO market will continue to grow relatively quickly in 2007 and 2008.
While several of the main banking BPO markets such as check and cards processing services are both mature and in the case of check a declining business, growth is boosted by the main horizontal BPO areas and by mortgage processing.Reasons to PurchaseImproving your understanding of the North American and European banking industries with Datamonitor's large scale primary research study Profit from better understanding of which areas banks look to outsource Use Datamonitor's market segmentation to position your offering relative to market demands and competitors