IntroductionBusiness process outsourcing (BPO) take-up continues to rise in the insurance sector as insurers look for operational efficiency enhancements as well as growth opportunities.
This brief provides end-user insight in terms of take-up, planned BPO and attitudes to BPO and offshore sourcing.
The brief covers insurance specific processes and functions as well as horizontal processes.Scope100 in-depth insurance interviews providing detailed understanding of current and planned outsourcingThe analysis is based on interviews with insurers from the Americas, Asia Pacific and EMEA.HighlightsNearly half of insurers use BPO: insurers have made great progress in terms of BPO acceptance with the practice having gone from being considered a risky strategy for the few to a mainstream strategic choice.
In fact it shows that that insurers to a degree feel compelled to put BPO on the C-level agenda.The horizontal processes such as HRO, F&A and CRM continue to grow significantly despite their dominance in terms of absolute usage.
However the fastest growth going forward will be in the industry specific processes such as claims processing and policy administration.India's leadership in the offshore sourcing industry is all but assured, but a number of contenders are emerging in individual service areas.
Eastern Europe, Canada and South Africa will be particularly well placed to benefit from growth in higher value BPO services.Reasons to PurchaseBenefit from in-depth understanding of insurance drivers in the BPO and offshore sourcing spaceImprove the targeting of your services according to the end-user preferencesPosition to take advantage of the growth in key BPO areas