IntroductionA decline in non-life insurance premium growth is causing insurers to improve the heart of their operations - claims.ScopeExamines the current state of the various technology strategies for claims managers.Analyzes aggregated information from various interviews and discussions with major FSIs and vendors.HighlightsThe premium increases experienced from 2001 to 2004 have turned downward, raising pressure on insurers to improve cost ratios and reduce operational expenses.
This has resulted in a greater sense of urgency for insurers to invest now in process improvements.The structure of claims is increasingly seen as similar to that of a supply chain, with clearly delineated functions that can be targeted to expose varying degrees of efficiency.Reasons to PurchaseLearn of why claims managers are increasingly considering technology as a key part of business strategy.Understand the fundamental principles and objectives of claims processing technology.Become educated on technology approaches to claims processing.