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Analyzing Trends in the North American and EMEA IVR markets (Databook)
Market Briefing, December 2007, 1036  €


Description

IntroductionThis databook provides a statistical overview of IVR port shipments and revenues in North America and EMEA.
It covers the market trends and forecasts IVR port shipments and revenues from 2006 2012.ScopeProvides market sizing and forecasts for IVR licenses in North America and EMEA.Data presented by vertical, by Voice-XML vs traditional and DTMF vs speech.Breakouts by enterprise vs.
service provider and IP vs.
TDM are provided.HighlightsStatistical overviews of trends in IVR port shipment and revenues in different vertical markets.The developed markets of North America and EMEA have higher adoption rates for the open standard software-based IVR than other markets.Reasons to PurchaseGain insight into key growth areas and verticalsUnderstand trends in IVR investment in evolving infrastructures.

Sommaire
 
TABLE OF CONTENTS

Overview 1
Catalyst 1
Summary 1
Methodology 1
ANALYZING TRENDS IN THE NORTH AMERICAN AND EMEA IVR MARKETS (Databook) 7
INTRODUCTION 7
IVR port shipment revenues NA and EMEA 2006 – 2012 7
IVR port shipment revenue North America, 2006 - 2012 8
Voice-XML vs. Traditional IVR revenue North America, 2006 - 2012 9
DTMF vs. Speech IVR revenues North America, 2006 - 2012 11
IVR port shipments North America, 2006 - 2012 12
Voice-XML vs. Traditional IVR ports North America, 2006 - 2012 13
DTMF vs. Speech IVR port shipments North America, 2006 - 2012 15
IVR ports by verticals North America, 2006 - 2012 16
Enterprise vs. Service provider IVR ports North America, 2006 - 2012 18
IP vs. TDM IVR ports North America, 2006 – 2012 19
IVR port shipment revenue EMEA, 2006 - 2012 21
Voice-XML vs. Traditional IVR revenue EMEA, 2006 - 2012 22
DTMF vs. Speech IVR revenues EMEA, 2006 - 2012 23
IVR port shipments EMEA, 2006 - 2012 25
Voice-XML vs. Traditional IVR ports EMEA, 2006 - 2012 26
DTMF vs. Speech IVR port shipments EMEA, 2006 - 2012 27
IVR ports by verticals EMEA, 2006 - 2012 29
Enterprise vs. Service provider IVR ports EMEA, 2006 - 2012 31
IP vs. TDM IVR ports EMEA, 2006 – 2012 32
APPENDIX 34
Definitions 34
Methodology 35
Further reading 35
Ask the analyst 35
Datamonitor consulting 35
Disclaimer 35


TABLE OF FIGURES
Figure 1: IVR port shipment revenues NA and EMEA, 2006 – 2012 7
Figure 2: IVR port shipment revenue North America, 2006 - 2012 8
Figure 3: Voice-XML vs. Traditional IVR revenue North America, 2006 – 2012 9
Figure 4: DTMF vs. Speech IVR revenue North America, 2006 – 2012 11
Figure 5: IVR port shipments North America, 2006 – 2012 12
Figure 6: Voice-XML vs. Traditional IVR ports North America, 2006 – 2012 13
Figure 7: DTMF vs. Speech IVR ports North America, 2006 – 2012 15
Figure 8: IVR ports by verticals North America, 2006 – 2012 16
Figure 9: Enterprise vs. Service provider IVR ports North America, 2006 – 2012 18
Figure 10: IP vs. TDM IVR ports North America, 2006 – 2012 19
Figure 11: IVR port shipment revenue EMEA, 2006 - 2012 21
Figure 12: Voice-XML vs. Traditional IVR revenue EMEA, 2006 – 2012 22
Figure 13: DTMF vs. Speech IVR revenue EMEA, 2006 – 2012 23
Figure 14: IVR port shipments EMEA, 2006 – 2012 25
Figure 15: Voice-XML vs. Traditional IVR ports EMEA, 2006 – 2012 26
Figure 16: DTMF vs. Speech IVR ports EMEA, 2006 – 2012 27
Figure 17: IVR ports by verticals EMEA, 2006 – 2012 29
Figure 18: Enterprise vs. Service provider IVR ports EMEA, 2006 – 2012 31
Figure 19: IP vs. TDM IVR ports EMEA, 2006 – 2012 32


TABLE OF TABLES
Table 1: IVR port shipment revenues NA and EMEA, 2006 - 2012 8
Table 2: IVR port shipment revenue North America, 2006 - 2012 9
Table 3: Voice-XML vs. Traditional IVR revenue North America, 2006 - 2012 10
Table 4: Voice-XML vs. Traditional IVR revenue North America, 2006- 2012 by proportion 10
Table 5: DTMF vs. Speech IVR revenue North America, 2006 - 2012 11
Table 6: DTMF vs. Speech IVR revenue North America, 2006- 2012 by proportion 12
Table 7: IVR port shipment North America, 2006 - 2012 13
Table 8: Voice-XML vs. Traditional IVR ports North America, 2006 - 2012 14
Table 9: Voice-XML vs. Traditional IVR ports North America, 2006- 2012 by proportion 14
Table 10: DTMF vs. Speech IVR ports North America, 2006 - 2012 15
Table 11: DTMF vs. Speech IVR ports North America, 2006- 2012 by proportion 16
Table 12: IVR ports by verticals North America, 2006 - 2012 17
Table 13: IVR ports by verticals North America, 2006- 2012 by proportion 17
Table 14: Enterprise vs. Service provider IVR ports North America, 2006 - 2012 18
Table 15: Enterprise vs. Service provider IVR ports North America, 2006- 2012 by proportion 19
Table 16: IP vs. TDM IVR ports North America, 2006 - 2012 20
Table 17: IP vs. TDM IVR ports North America, 2006- 2012 by proportion 20
Table 18: IVR port shipment revenue EMEA, 2006 - 2012 21
Table 19: Voice-XML vs. Traditional IVR revenue EMEA, 2006 - 2012 22
Table 20: Voice-XML vs. Traditional IVR revenue EMEA, 2006- 2012 by proportion 23
Table 21: DTMF vs. Speech IVR revenue EMEA, 2006 - 2012 24
Table 22: DTMF vs. Speech IVR revenue EMEA, 2006- 2012 by proportion 24
Table 23: IVR port shipment EMEA, 2006 - 2012 25
Table 24: Voice-XML vs. Traditional IVR ports EMEA, 2006 - 2012 26
Table 25: Voice-XML vs. Traditional IVR ports EMEA, 2006- 2012 by proportion 27
Table 26: DTMF vs. Speech IVR ports EMEA, 2006 - 2012 28
Table 27: DTMF vs. Speech IVR ports EMEA, 2006- 2012 by proportion 28
Table 28: IVR ports by vertical EMEA, 2006 - 2012 30
Table 29: IVR ports by vertical EMEA, 2006- 2012 by proportion 30
Table 30: Enterprise vs. Service provider IVR ports EMEA, 2006 - 2012 31
Table 31: Enterprise vs. Service provider IVR ports EMEA, 2006- 2012 by proportion 32
Table 32: IP vs. TDM IVR ports EMEA, 2006 - 2012 33
Table 33: IP vs. TDM IVR ports EMEA, 2006- 2012 by proportion 33

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