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Analyzing Trends in APAC and CALA IVR Markets (Databook)
Market Briefing, December 2007, 1036  €


Description

IntroductionThis databook provides a statistical overview of IVR port shipments and revenues in APAC and CALA.
It covers the market trends and forecasts IVR port shipments and revenues from 2006 2012.ScopeProvides market sizing and forecasts for IVR licenses in APAC and CALA.Data presented by vertical, by Voice-XML vs.
traditional and DTMF vs.
speech.Breakouts by enterprise vs.
service provider and IP vs.
TDM are provided.HighlightsStatistical overviews of trends in IVR port shipment and revenues in different vertical markets.Higher growth trends in the APAC and CALA make it a favorable market for vendors as they seek newer markets for their products.The market for open standard software-based approach in IVR technology is proliferating at a rapid rate due to high adaptability of Voice-XML as a standard.Reasons to PurchaseGain insight into key growth areas and verticalsUnderstand trends in IVR investment in evolving infrastructures.

Sommaire
 
TABLE OF CONTENTS

Overview 1
Catalyst 1
Summary 1
Methodology 1
ANALYZING TRENDS IN APAC AND CALA IVR MARKETS (Databook) 7
INTRODUCTION 7
IVR port shipment revenue APAC & CALA 2006 – 2012 7
IVR port shipment revenue APAC, 2006 - 2012 8
Voice-XML vs. Traditional IVR revenue APAC, 2006 - 2012 9
DTMF vs. Speech IVR revenue APAC, 2006 - 2012 11
IVR port shipment APAC, 2006 - 2012 12
Voice-XML vs. Traditional IVR ports APAC, 2006 - 2012 13
DTMF vs. Speech IVR port shipment APAC, 2006 - 2012 15
IVR ports by vertical APAC, 2006 - 2012 16
Enterprise vs. Service provider IVR ports APAC, 2006 - 2012 19
IP vs. TDM IVR ports APAC, 2006 – 2012 20
IVR port shipment revenue CALA, 2006 - 2012 22
Voice-XML vs. Traditional IVR revenue CALA, 2006 - 2012 23
DTMF vs. Speech IVR revenue CALA, 2006 - 2012 24
IVR port shipments CALA, 2006 - 2012 26
Voice-XML vs. Traditional IVR ports CALA, 2006 - 2012 27
DTMF vs. Speech IVR port shipments CALA, 2006 - 2012 28
IVR ports by verticals CALA, 2006 - 2012 30
Enterprise vs. Service provider IVR ports CALA, 2006 - 2012 33
IP vs. TDM IVR ports CALA, 2006 – 2012 34
APPENDIX 36
Definitions 36
Methodology 37
Further reading 37
Ask the analyst 37
Datamonitor consulting 37
Disclaimer 37


TABLE OF FIGURES
Figure 1: IVR port shipment revenue APAC & CALA 2006 - 2012 7
Figure 2: IVR port shipment revenue APAC, 2006 - 2012 8
Figure 3: Voice-XML vs. Traditional IVR revenue APAC, 2006 – 2012 9
Figure 4: DTMF vs. Speech IVR revenue APAC, 2006 – 2012 11
Figure 5: IVR port shipment APAC, 2006 – 2012 12
Figure 6: Voice-XML vs. Traditional IVR ports APAC, 2006 – 2012 13
Figure 7: DTMF vs. Speech IVR ports APAC, 2006 – 2012 15
Figure 8: IVR ports by vertical APAC, 2006 – 2012 16
Figure 9: Enterprise vs. Service provider IVR ports APAC, 2006 – 2012 19
Figure 10: IP vs. TDM IVR ports APAC, 2006 – 2012 20
Figure 11: IVR port shipment revenue CALA, 2006 - 2012 22
Figure 12: Voice-XML vs. Traditional IVR revenue CALA, 2006 – 2012 23
Figure 13: DTMF vs. Speech IVR revenue CALA, 2006 – 2012 24
Figure 14: IVR port shipments CALA, 2006 – 2012 26
Figure 15: Voice-XML vs. Traditional IVR ports CALA, 2006 – 2012 27
Figure 16: DTMF vs. Speech IVR ports CALA, 2006 – 2012 28
Figure 17: IVR ports by verticals CALA, 2006 – 2012 30
Figure 18: Enterprise vs. Service provider IVR ports CALA, 2006 – 2012 33
Figure 19: IP vs. TDM IVR ports CALA, 2006 – 2012 34


TABLE OF TABLES
Table 1: IVR port shipment revenue APAC & CALA, 2006 - 2012 8
Table 2: IVR port shipment revenue APAC, 2006 - 2012 9
Table 3: Voice-XML vs. Traditional IVR revenue APAC, 2006 - 2012 10
Table 4: Voice-XML vs. Traditional IVR revenue APAC, 2006- 2012 by proportion 10
Table 5: DTMF vs. Speech IVR revenue APAC, 2006 - 2012 11
Table 6: DTMF vs. Speech IVR revenue APAC, 2006- 2012 by proportion 12
Table 7: IVR port shipment APAC, 2006 - 2012 13
Table 8: Voice-XML vs. Traditional IVR ports APAC, 2006 - 2012 14
Table 9: Voice-XML vs. Traditional IVR ports APAC, 2006- 2012 by proportion 14
Table 10: DTMF vs. Speech IVR ports APAC, 2006 - 2012 15
Table 11: DTMF vs. Speech IVR ports APAC, 2006- 2012 by proportion 16
Table 12: IVR ports by vertical APAC, 2006 - 2012 17
Table 13: IVR ports by vertical APAC, 2006- 2012 by proportion 18
Table 14: Enterprise vs. Service provider IVR ports APAC, 2006 - 2012 19
Table 15: Enterprise vs. Service provider IVR ports APAC, 2006- 2012 by proportion 20
Table 16: IP vs. TDM IVR ports APAC, 2006 - 2012 21
Table 17: IP vs. TDM IVR ports APAC, 2006- 2012 by proportion 21
Table 18: IVR port shipment revenue CALA, 2006 - 2012 22
Table 19: Voice-XML vs. Traditional IVR revenue CALA, 2006 - 2012 23
Table 20: Voice-XML vs. Traditional IVR revenue CALA, 2006- 2012 by proportion 24
Table 21: DTMF vs. Speech IVR revenue CALA, 2006 - 2012 25
Table 22: DTMF vs. Speech IVR revenue CALA, 2006- 2012 by proportion 25
Table 23: IVR port shipment CALA, 2006 - 2012 26
Table 24: Voice-XML vs. Traditional IVR ports CALA, 2006 - 2012 27
Table 25: Voice-XML vs. Traditional IVR ports CALA, 2006- 2012 by proportion 28
Table 26: DTMF vs. Speech IVR ports CALA, 2006 - 2012 29
Table 27: DTMF vs. Speech IVR ports CALA, 2006- 2012 by proportion 29
Table 28: IVR ports by verticals CALA, 2006 - 2012 31
Table 29: IVR ports by verticals CALA, 2006- 2012 by proportion 32
Table 30: Enterprise vs. Service provider IVR ports CALA, 2006 - 2012 33
Table 31: Enterprise vs. Service provider IVR ports CALA, 2006- 2012 by proportion 34
Table 32: IP vs. TDM IVR ports CALA, 2006 - 2012 35
Table 33: IP vs. TDM IVR ports CALA, 2006- 2012 by proportion 35

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